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A. If you make your purchase during a business day, your order is typically sent out on the same day, provided the item is available and in stock. Your order can take up to 3-5 working days to be delivered. Any orders made outside of normal working hours will be processed the next working day.
A. The courier will send an email or text with tracking details in. If you have any questions about your order delivery, please email your order number and postcode to sales@tradefire.co.uk or you can ring the customer service line to speak to one of our team on 01332 546 750.
A. We operate standard delivery terms, which are calculated during the checkout process. At Fire Detection Shop, our goal is to achieve next-day delivery; however, this timeline is dependent upon supplier and product availability.
A. We strive to deliver next working day delivery when ordering before 4pm on a normal working day, but we are unable to provide a guarantee since it relies on suppliers and courier services.
A. You can locate our return policy within our terms and conditions: https://www.tradefire.co.uk/terms-and-conditions/
A. If you are returning an item, kindly inform us at sales@tradefire.co.uk or via telephone 01332 546 750, within 14 days of receiving the item. We will need to understand which items are to be returned and why and discuss the process and return address.
A. You can request a create account via our customer service team or pay by card over the telephone with one of our advisers - simply call 01332 546 750.
A. Our operating hours are from 08:00 to 17:00, Monday to Friday. We remain closed during weekends and on bank holidays.
Water – The Water extinguisher is still one of the most useful and cost-effective ways to put out free-burning materials such as paper, wood and fabrics.
Foam – Spray foam extinguishers provide a fast, powerful means of tackling flammable liquids. The foam forms a seal over the surface to prevent re-ignition. Ideal for multi-risk usage and safe to use in close proximity to electrical equipment.
Dry Powder – Dry Powder is a highly versatile medium for tackling most types of fires. Extremely effective on electrical hazards, flammable liquids and gases, which makes this ideal for vehicle fires.
Carbon Dioxide - For electrical fires or flammable liquids CO2 is ideal. Harmless to electrical equipment and so is ideal for offices and workshops. Both these extinguishers have non-conductive, anti-static horns.
Specialist Powder – These extinguishers are highly effective against metal fires such as sodium, magnesium and aluminium when in the form of powder. Their unique lance applicator is designed to allow the powder to fall gently over the fire to prevent burning material from spreading.
A. Since we acquire products from different suppliers with varying lead times, it's important to note that not all of our products share the same lead time. For clarification on leadtimes before you place an order, contact our customer service team on 01332 546 750 or email sales@tradefire.co.uk
A. Depends on location, in general for a
• kitchen: heat alarm
• corridors, hallways and landings: optical smoke alarm
Heat Alarms
Heat alarms are less likely to cause false alarm problems as they are not responsive to any type of smoke or fumes, only heat.
Because of the potential for a slower response than smoke alarms, they should only be used in a fire alarm system that also includes smoke alarms, and all of the alarms must be interconnected.
BS 5839: Pt.6: 2004 recommends that heat alarms should be used in kitchens. It goes on to suggest that they may also have a role to play in the main living room but they should not be installed in circulation spaces or areas where fast response to fire is required.
Optical Smoke Alarms
Optical sensors are more responsive to smouldering fires producing large particle smoke typical of fires involving furniture and bedding.
They are more immune to invisible smoke produced by 'burning the toast' and similar cooking fumes. This makes them ideal for siting in hallways close to kitchens where false alarms from ionisation alarms may be a particular problem. The BS 5839: Pt.6: 2004 Standard recommends the use of optical alarms in circulation spaces of a dwelling, such as hallways and landings. Optical alarms are prone to false alarm if exposed to steam and should not be located too close to poorly ventilated bathrooms or shower rooms.
Ionisation Smoke Alarms
Ionisation type sensors are particularly sensitive to the almost invisible smoke produced by fast flaming fires. This makes them more liable to false alarm due to cooking fumes if sited in a hallway close to a kitchen. Ionisation alarms are less vulnerable to false alarms caused by dense tobacco smoke, excessive dust and insect ingress.
The BS 5839: Pt.6: 2004 Standard recommends that ionisation alarms should not be used in hallways and landings, where there is a risk of false alarms caused by cooking fumes.
A. To set up an account, click on "My Account" located in the upper right corner of the website and then select "Register."
A. To alter or verify your account information, just log in to your account and select "Profile Details" under the "My Account" section.
A. In order to reset a password, access "My Account," sign in, and then select "Forgot Your Password." Follow the prompt to enter your email and click on "Reset Password." Subsequently, you will be provided with a new password and a sign-in link via email.